Grievance Redressal Mechanism
Write to us!
The contact details of the official who will deal with all grievances of customers in regard to their transactions with the company are given below:
Name: Sarika Tailor
Phone: +91 22 4000 2687
Email:complaints@finquestonline.com
(Between 10:00 a.m. and 06:00 p.m. from Monday to Friday except on public and banking holidays)
A response will be provided within 10 working days.
If the complaint is not resolved within the given time or the customer is not satisfied with the solution provided through the above channel, the customer may approach the next escalation channel.
Customer Redressal Officer
Escalation to the Director at below contact details:
Name: Hardik Bharat Patel
Phone: +91 22 4000 2600
Email: hpatel@finquestonline.com
A response will be provided within 15 working days.
If the complaint is not resolved within the given time or the customer is not satisfied with the solution provided through the above channel, and the customer is not willing to wait in case the company requires more time to find a resolution the customer may approach the next escalation channel.
The Ombudsman at RBI
In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the banking RBI Ombudsman through the link below.
RBI’s Complaint Management System:- https://cms.rbi.org.in/cms/indexpage.html#eng
The Officer-in-Charge
Alternatively, the customer may appeal to the Officer-in-Charge of the Regional Office of the Department of Non-Banking Supervision of RBI as per the following details under whose jurisdiction the Registered Office of the Company falls.
The Officer–in–Charge
Department of Non–Banking Supervision, Reserve Bank of India
3rd Floor, Near Maratha Mandir, Byculla, Mumbai Central, Mumbai – 400008. Tel: +91 22-23084121/ 23028436
Fax: +91 22-23022011
Email id- dnbsmro@rbi.org.in
For the benefit of the customers, the details of various contact points for the grievance redressal mechanisms shall be made available on the website of company.
